Neshama Hospice is committed to maintaining the accuracy, security and privacy of the personal information that we collect from our residents, donors, volunteers and other individuals from whom we collect personal information (“you”) in accordance with applicable privacy laws.
What is personal information?
Canadian privacy laws define personal information broadly as information about an identifiable individual or as information that allows an individual to be identified. For the purposes of this policy, personal information means information about an identifiable individual as defined from time to time in applicable privacy laws. Generally speaking, personal information does not include what is considered to be business contact information: your name, title or position, business address, telephone number, fax number or email address.
What personal information do we collect?
The types of personal information that Neshama Hospice may collect about you includes your email address, name, home or work address, postal code and phone numbers. Neshama Hospice may also collect anonymous demographic information such as your age, gender, marital status and program preferences. Such information is used by Neshama Hospice to provide general statistics regarding the use of our services and to determine appropriate services.
Why do we collect your personal information?
In general Neshama Hospice may collect, use and disclose your personal information for the following purposes:
(a) to register you as a resident;
(b) to understand your needs and assist in serving you better;
(c) to send you information such as newsletters, events information, invitations, updates or to invite you to recognition or information sessions;
(d) to administer your donation and contact you about renewal;
(e) to respond to your information requests;
(f) to thank donors and, with their consent, to recognize their gift;
(g) as permitted by, and to comply with, any legal or regulatory requirements or provisions; and
(h) for any other purpose to which you consent.
To whom do we disclose your personal information?
From time to time, Neshama Hospice may disclose your personal information to:
(a) service providers, including an organization or individual retained by Neshama Hospice to perform functions on its behalf, such as marketing, data processing, document management and office services
(b) a person who, in the reasonable judgment of Neshama Hospice, is providing or seeking the information as your agent
(c) any other third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law.
Where do we store your personal information?
How do we protect your personal information?
Privacy and our website
(b) Online communications – In order to provide our website visitors with a service or information, visitors may voluntarily submit personal information to us for purposes such as asking a question, obtaining information, reviewing or downloading a publication or participating in a seminar or other event. If you are known to Neshama Hospice as a registered user of an online service, we may combine and store personal information about your use of our website and the online information you have provided with certain other online and offline information we may have collected.
(c) Email communications – Occasionally, we may send marketing or promotional email communications to you with information that may be useful, including information about Neshama Hospice and other third parties with whom we have a relationship. We will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional emails from Neshama Hospice.
(d) Links – Our website may contain links to other websites which are provided as a convenience only. Visitors are advised that other third party websites may have different privacy policies and practices than Neshama Hospice, and Neshama Hospice has no responsibility for such third party websites.
How can you obtain access to your personal information?
Upon your written request, and subject to certain exceptions, Neshama Hospice will inform you of the existence, use and disclosure of your personal information and will give you access to that information. Access requests should be sent to Neshama Hospice using the contact information outlined below.
If access to your personal information is denied, Neshama Hospice will notify you in writing, give reasons for the denial, and inform you of the recourses open to you. If access is granted, Neshama Hospice will give you a reasonable opportunity to review your personal information. Your personal information will be provided to you in an understandable form within a reasonable time, generally within 30 days. Neshama Hospice may extend such 30 day period by up to an additional 30 days if meeting the time limit would unreasonably interfere with the activities of Neshama Hospice or the time required to undertake any consultations necessary to respond to your request would make the time limit impracticable to meet. You will be able to challenge the accuracy and completeness of your personal information and have it amended as appropriate.